Help Center
- What services does Mercedes Art Space LLC offer?
We specialize in graphic design services, including brand visual identity, commercial promotional posters, advertising graphics, social media visuals, layout design, and bespoke visual design.
- How can I purchase design services?
You can browse our website, select the design services you need, review the product details and pricing, then place your order and complete the payment.
- What payment methods are accepted?
We accept payment methods such as Visa, Mastercard, and American Express; please refer to the checkout page for the full list of available options.
- Do I need to register for a Stripe account to make a payment?
No. We use Stripe as a third-party payment processor, so you do not need to register or log in to a Stripe account to complete your payment.
- How are orders billed?
Our design services are offered on a one-time purchase and one-time payment basis; there are no recurring monthly or annual fees. Additional services may incur separate charges.
- How will I receive the design deliverables?
Once a design project is completed, we will deliver the files via email or another method agreed upon by both parties.
- What file formats are available?
Depending on the specific service, we can provide common file formats such as JPG, PNG, and PDF. Other formats can be discussed and confirmed based on project requirements.
- Can I request revisions to the design?
Yes. You may request reasonable revisions in accordance with the terms of your order. Revisions that fall outside the original scope of service, or requests for additional design work, may incur extra charges.
- How long does it take to complete a design project?
The turnaround time depends on the nature of the design, the complexity of the project, and your specific requirements. Please refer to the product page or your order confirmation for the estimated delivery time.
- Who owns the copyright after I purchase a design service?
For bespoke original works eligible for copyright transfer, the transferable copyrights will belong to the client once full payment has been made and a written copyright transfer agreement has been confirmed by both parties. This does not include third-party licensed assets or the company’s pre-existing intellectual property.
- Can I use the design deliverables for commercial purposes?
Yes, provided that such use complies with the terms of your order and the licensing scope of any included assets. For original works where copyright has been transferred, clients may use them for commercial purposes within the scope permitted by law.
- What if I am not satisfied with the design deliverables?
Please contact us promptly and explain the specific issues. We will verify the situation against the order requirements and the actual deliverables, and handle the matter in accordance with our applicable service policies.
- Are order cancellations and refunds supported?
Clients may request a cancellation or refund in accordance with the refund policy published on our website. For custom design projects that have already commenced or been completed, the handling will depend on the extent of work performed, any agreements between the parties, and applicable laws.
- How can I contact customer service?
You may reach us via the email address or phone number provided on our official website; we will respond to your inquiries as soon as possible.
- Do you offer personalized custom design services?
Yes. We provide tailored graphic design services based on the brand materials, design direction, text content, and specific requirements provided by the client.
- How can I check the status of my order?
You can check the progress of your order and the delivery of design assets via your order confirmation email or by contacting our customer service team.
- Do you provide delivery of physical goods?
Our primary business is graphic design services. For digital design projects, files are delivered electronically, and no physical goods are shipped. If an order explicitly includes physical printed materials, it will be handled according to our relevant logistics policy.
- How do I submit my design requirements?
You can submit your design requirements—including the intended use, style preferences, dimensions, text content, and reference materials—via the contact page on our website or through the order notes.
- Is the imagery and information I submit secure?
We prioritize the confidentiality and security of client information. We process the data you submit solely for the purpose of providing design services and fulfilling necessary business obligations.
- How can I get more information about your services?
If you would like to learn more about the graphic design services, pricing, or custom project details offered by Mercedes Art Space LLC, please feel free to contact us through our official website.