Cancellation Policy
Mercedes Art Space LLC values the shopping experience of every client and is committed to providing professional graphic design services. We have established the following return and refund policy to outline the eligibility criteria and the processing procedure.
- Return Request Period
For physical printed materials and related products eligible for return, clients may submit a return request within 30 days of receiving the items.
Items may be returned even if they have been opened, provided there is no significant damage caused by the user. We will not automatically reject a reasonable return request simply because the packaging has been opened.
- Return Eligibility
When requesting a return, please provide your order number, proof of purchase, and relevant product details.
Return requests may be submitted in the following cases:
The product significantly differs from the order description.
The product is defective or damaged during transit.
The wrong item was received.
The client wishes to return an eligible item (including opened items) within the specified timeframe.
For custom-printed or personalized items, returns will be handled on a case-by-case basis, in accordance with any prior agreements between the parties and applicable laws.
- Refunds for Digital Design Services
Mercedes Art Space LLC primarily provides graphic and digital design services.
For digital design files that have been completed and delivered, clients may contact us to explain the reason for a refund request. We will review the request based on the order specifications, the status of service fulfillment, and applicable laws.
For orders that have not yet entered the production or processing stage, clients may contact us to request a cancellation.
This policy does not limit any non-waivable rights to refunds or consumer protections that clients are entitled to under the law.
- Return Processing Timeline
Request Review: Once a return request is received, it is typically reviewed within 2–3 business days.
Return Shipment: Upon receiving confirmation of the return, clients should generally ship the items back within 7–14 business days.
Refund Processing: Once the returned items are received and inspected, a refund will typically be processed within 5–10 business days.
Receipt of Funds: The actual time it takes for funds to appear in your account depends on your bank or payment service provider.
Refunds are generally issued via the original payment method.
5. Return Address
To return a physical item, please contact us first via email or phone to obtain return authorization and specific shipping instructions.
Address: 1284 Kenmore Blvd
Akron, OH 44314
Please do not send items back without first obtaining return authorization, as this may delay or complicate the processing of your return.
- Return Shipping Costs
If a return is necessary due to product quality issues, damage during transit, the shipment of an incorrect item, or other reasons attributable to the company, we will cover the reasonable costs of return shipping.
If a return is requested for personal reasons on the part of the customer, return shipping costs will be handled in accordance with applicable laws and the return arrangements agreed upon by both parties.
- How to Request a Return or Refund
Customers may submit a request by following these steps:
Provide your order number and proof of purchase.
State the reason for the return or refund.
If the item is damaged, please provide relevant photographs.
Wait for our customer service team to review your request and provide return instructions.
Ship the item back to the confirmed address (if applicable).
- Contact Us
If you have any questions regarding returns, refunds, or order processing, please contact us using the information below:
Company: Mercedes Art Space LLC
Address: 1284 Kenmore Blvd
Akron, OH 44314
Email:
[email protected]
[email protected]
We strive to process every return and refund request in a timely manner. Thank you for your trust and support of Mercedes Art Space LLC.